RedSun
About
RedSun is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
dongguanshihongrishengmaoyiyouxiangongsi
Address
jinbaolu7hao105shi, dongchengjiedao, dongguan, 523900, China, CN
Company Number
91441900MA537NYC4U
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from RedSun
By R. Makin
5/5Sellers service fantastic
By D. Calin
5/5It’s very good
By K. Lambert
5/5The seller was very helpful
By D. Black
5/5Sellers service was excellent packaging was lovely
By E. Nicholson
5/5I am so happy with this necklace the quality is amazing my daughter is going to be a very happy, girl i didnt expect the gift box and little gift bag
By T. Parry
5/5The packaging is wonderful everything you get from Swarovski fantastic price. Only negative is it takes a long time to arrive.
By L. Payne
5/5Great site use it all the time always pleased with the service
By K. Gallimore
5/5Well packed and arrived quickly
By T. Stringer
5/5Great experience & brilliant service. Didn't wait too long & will be very happy to buy again off you, thank you so much you have made me a very happy lady....
All RedSun reviews
Refuses to give refund wants me to buy more overpriced fake jewellery
See photo and other places bracelet is sold and THIER correct t description.
Onbuy refused even though just 2 months over even though situation called for a refund!
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