Featured reviews from RHR Concepts BV
By L. Window
5/5Incredible service, delivered super quick. Great product and easy to assemble
By D. Allen
5/5Excellent customer service
By S. Keeble
5/5Arrived in perfect condition and just as described. Although I was surprised tha... Read more
By A. Khaliq
5/5Perfect communications, fast response and followed up regarding order delivery, ... Read more
By C. Mclachlan
5/5Great seller
By E. Vann
5/5Seller great can’t fault them
By S. Keeble
5/5Excellent. Arrived quickly and well packaged
By K. Brooker
5/5Excellent well packed and quick easy delivery with real time tracking which is s... Read more
About
Our company started in 2002 with a broad assortment of pet products and grew fast within Europe. 5 years ago we changed our focus from a broad assortment to only cat trees. Today we make high quality cat trees and cat trees for large cats. In Europe we are market leader in high quality cat trees. With a permanent stock of over 50.000 cat trees we hold the largest stock of cat trees in Europe. Cat Tree King was launched in the US in December 2017. CUSTOMER CARE Cat Tree King focuses on a high customer service level. We do not only sell Cat Products. We also design, test, develop.... we take care of the total process so we can always assist you with any question. In case you have any questions, feel free to ask our customer support team at [email protected]. Please note that you can reorder any part separately so you can enjoy your product for many years!
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
RHRconcepts B.V.
Address
Van Harenstraat , 6, Waalwijk, Noord Brabant , 5145RJ, Netherlands, NL
Company Number
16064495
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund