Rosana

Welcome to our OnBuy store! Thank you for your interest in our products and services. We are dedicated to providing you with high-quality products and an exceptional shopping experience. In our store, you will find a diverse selection of goods that cover various fields and meet different needs. Each product is carefully curated to ensure its quality and usefulness, catering to your personalized requirements. Our team is passionate and experienced, committed to delivering excellent service. Whether you have any questions or need professional advice, we are here to provide prompt assistance and ensure your satisfaction. To enhance your shopping experience, we offer a simple and secure purchasing process, along with fast shipping services. You can shop with confidence, knowing that we will ensure timely delivery of your orders and provide superior after-sales support. We sincerely hope to establish a long-term partnership with you. Please explore our store and discover the products that catch your interest. If you have any inquiries or require further information, feel free to contact us. Thank you for your support, and we look forward to offering you the best shopping experience. Thank you!

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Weifang Rosana Trading Co., Ltd.

Room 1608-36, 16th Floor, Innovation and Entrepreneurship Center, Weifang Comprehensive Free Trade Zone, Weifang, Shandong, 262100, China, CN

91370700MAC3MM570U

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund