RRTOYS
About
RRTOYS is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Meizhou Shi Yuanming Xingye Maoyi Youxian Gongsi
Address
Meixian Qu Bingcun Zhen Xixin Jie Shichang Ce Lian He Ju A2 Dong 801 Fang, Guangdong, Meizhou, 514762, China, CN
Company Number
91441403MA51PQE113
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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Featured reviews from RRTOYS
By E. Norman
5/5As I had to return the item due to it not arriving in time (my mistake as I didn’t note delivery timings) I had to contact customer services who were very he... Read more
By W. Stephenson
5/5Continued messages, back and forth ,totally reliable .
By D. Evans
5/5Absolute waste of time,purchased a massager waited nearly 2 weeks then contacted for tracking to be told a whole consignment had gone missing why do people just... Read more
By . Davies Evans
5/5good!, came so fast, true to words, and true to size
By J. Cowen
5/5ABSOLUTELY great certainly recommend tyty.
By D. James
5/5Quality is getting what you asked for and this was better as it arrived in excellent time! Great stuff. The item worked perfectly and is made well made should l... Read more
By J. Baskerville
4/5Delivered quickly and well packaged
All RRTOYS reviews
I had to contact customer services who were very helpful. They Issued my refund with no issues and I also did not have to refund the item so I will drop it off at my local charity shop. Thank you.
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