Run Charlie Ltd

Legal Name: Run Charlie Ltd

Address: Run Charlie Ltd, Unit 5, Claughton Ind Est., Brockholes Way, Claughton-on-Brock, Lancashire, PR3 0PZ, United Kingdom, GB

Company Number: 7815434

Returns:

Returning an item for a refund:

Return items to us via Royal Mail using the Royal Mail return label service* or equivalent tracked courier service
The Royal Mail return service ensures a secure return method and is tracked. It guarantees a refund with us and is the most cost effective way to return any item via a guaranteed and tracked service. You can also check the progress of your return parcel online at the Royal Mail website using the bespoke tracking number from your return label.

To get your return label please go to the Royal Mail website, choose RETURNS from the SENDING MAIL drop down menu and pick RUN CHARLIE as your retailer. Please follow the instructions and enter your 8 digit Run Charlie order number found on your packing slip and print off your prepaid* return label. If you are unable to print or don’t have a printer, your local post office will print this for you. If you require any assistance please let us know. Thank you

Don’t forget to include your original packing slip inside the parcel so that we know it’s from you.

*Returning an item to us using Royal Mail costs 3.95 and this amount will be deducted from your refund.

Exchanging an item:

If you would like to exchange an item please purchase your replacement with us and send back your original item using the return instructions above. If you want to exchange your item with us without purchasing a replacement on-line, please contact us by email before you send your original item to us. Thank you

Don’t forget to include your packing slip and a note telling us what you would like ie; new size, colour etc. Please be as specific as you can.

Returning a defective Item;

Nobody likes it when something goes wrong, before returning a defective item please contact us by email. We are here to help sort things out for you.

Return Address;

Run Charlie Ltd
Unit 5, Claughton Industrial Estate,
Brockholes Way,
Claughton-on-Brock,
Preston,
Lancashire
PR3 0PZ

Every time you shop with us on Amazon we want your experience to be 5 stars. If, for any reason, you feel that our service has fallen below this, please contact us. We want you to tell us what's gone wrong so that we can make it right for you. Thank you

We are sorry that the Royal Mail returns Service* can only be used for returning items for a refund.

Returns Address: Run Charlie Ltd, Unit 5, Claughton Ind Est., Brockholes Way, Claughton-on-Brock, Lancashire, PR3 0PZ, United Kingdom, GB