Sandysmith Toys & Hobbies

We have been established since March 2012. We pride ourselves on providing excellent customer service. The feedback that we have received since we launched our business has reflected excellent customer satisfaction. We stock many new and discontinued Lego lines. For the discontinued lines, we cannot replenish our stock levels so to avoid disappointment please order sooner rather than later. We will endeavour to dispatch items same day for orders that we have received cleared payment for before 3pm. Orders after this time will be dispatched the following day.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Sandysmith Retail

28 James Road, Dartford, Kent, DA1 3NF, United Kingdom, GB

8717953381

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

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All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund