Sarratt Online
About
We are an online business selling tools and other DIY products to consumers and trades
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Sarratt Online Limited
Address
Claydon House Business Centre, 1 Edison Road, Aylesbury, 1 Edison Road, HP19 8TE, United Kingdom, GB
VAT Number
GB310853529
Company Number
11683434
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from Sarratt Online
By R. Micheals
5/5The sellers service was wonderful. The item actually arrived a week prior to the delivery date which was good as my grandson was able to ride his scooter bike s... Read more
By J. Bannerman
5/5Well packaged and no damage to item
By S. Rowell
5/5Very fast delivery and communication was brilliant
By S. Shand
5/5All good thanks
By l. watts-fleming
5/5Delivered earlier than expected,very happy with packaging and no damage.
By J. Mcghee
5/5Seller service was excellent packed well no damage delivered on time happy customer
By A. Skalska-Kulig
5/5Quick delivery, packed well.
By P. Milligan
5/5Didn't have any problems will use this site again
By C. McEwan
5/5As described and delivered in good time thanks.
By b. paul
4/5Item was well packed when it arrived.
All Sarratt Online reviews
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