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SHAD RETAIL MART is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
SHAD RETAIL LTD
12 Constance Street, london, E16 2DQ, United Kingdom, GB
13251188
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
By S. Dina
5/5After a minor mishap with my order after getting In touch it was quickly rectified
By K. Ansary
5/5Seller service excellent came superfast definitely recommend
By K. Warner
5/5As good as could be expected taking the Christmas Rush into considerat ion - no complain there - I was advised all the way through.
By P. Jones
5/5Very impressed with this seller and the efficiency of packing and delivering my order. It was only small replacement blades for my corn removal knife which wer... Read more
By M. Perera
5/5Everything was very good indeef
By M. Hardy
5/5Well packaged and quick delivery
By E. Parmenter
5/5Excellent service and such a speedy delivery service. Many thanks.
By S. Ahmed
5/5Item was delivered on time and was a prompt delivery.
By A. Bowles
5/5Excellent service and so easy to order online
By D. Parry
5/5On time value for money well packaged.