Featured reviews from Shade Beauty
By C. Blank
5/5Received
By H. Fitzgerald
5/5Arrived in good time
By P. Carter
5/5First Class Delivered Safely By The Royal Mail Excellent Package Thank You So M... Read more
By J. Trow
5/5Product as expected, arrived in good order well packaged and on expected time
By M. Potter
5/5Good service. Product as advertised. Came in the time frame stated.
By D. Ellams
5/5Item arrived super fast, very well packaged, and exactly as described. Excelle... Read more
By D. Tehfeh
5/5Decent shipping time
By S. Dearnaley
5/5The seller gave clear tracking information and the item came quickly.
By M. Astley
5/5N/A.
By D. Lonsdale
4/5Sent it fast !
About
Shade Beauty is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Shade Beauty Limited
Address
43 Lancaster Street, Leicester, Leicestershire, LE5 4GD, United Kingdom, GB
VAT Number
445418001
Company Number
12440619
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund