shnookz
About
shnookz is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Shnookz Ltd
Address
Flat 4 Princes Court, Princes Street, Southend on sea , Essex, SS1 1QA, United Kingdom, GB
VAT Number
483218680
Company Number
14376219
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from shnookz
By A. Wheelicker
5/5All good, arrived on time and was well packed, no complaints.
By M. Yaman
5/5Thanks for the very fast delivery and excellent qualit service.All ok all as described and photografhed. Item arrived in perfect condition with the original ma... Read more
By P. Bagg
5/5Excellent service and delivery.
By T. Kohistani
5/5item packed well, arrived on time.
By a. grossett
5/5great!!
By F. Nedjib
5/5The sellers service was excellent. The item was packed well and delivered ahead of expected due date.
By L. Nash
5/5No worries thank you .
By L. Phillips
5/5very fast with delivery came within 2 days of ordering
By K. Gill
4/5Delivered before the expected delivery date.
By N. Marquez dos Santos
4/5Not much to say, received my product pretty quickly.
All shnookz reviews
Item arrived in perfect condition with the original manifacturers seal packing.
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