Smart Buy
About
High Quality Products Daily Use Products Authentic Products
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Global European Solutions LTD
Address
105 Fairylands Av, Thornton Heath , Cr7 6 hj , United Kingdom, GB
Company Number
13317548
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Smart Buy
By O. Hussain
5/5Great seller very quickly received and at a bargain price too.
By S. Slater
5/5Excellent seller. Always quick delivery. Package never damaged.
By l. Majilton
5/5Super fast despatch. Great seller
By anonymous
5/5Excellent will not hesitate to buy again from this seller
By M. Whittle
5/5Not a lot to say reathe delivery was,quick and was kept informed as to what was going on.
By O. Hrytsiv
5/5The experience is great
By j. houlden
5/5Delivered next day, was not expecting that. Fantastic service.
Price was cheapest i coild find on onbuy. Will buy again if prices stay low.
By L. Spenser
5/5Great value
All Smart Buy reviews
It had my Name on the parcel label but the wrong address No.25 instead of No.9.
No.25 was still on holiday so I didn't get strait away, the parcel was sodden as was left in the rain outside there front door. Luckily we lived in the same Road so by word of mouth I did reaceive the parcel eventually.
Price was cheapest i coild find on onbuy. Will buy again if prices stay low.
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