Featured reviews from SMART HILL
By L. Rogers
5/5Im very happy with my purchase, what a lovely bag and absolutely love ❤️ th... Read more
By T. Brown
5/5Excellent service
By S. Williams
5/5Very good tracking & delivered on time.
By R. PALMER
5/5Brilliant resolved the issue i ran into which was not the sellers fault it was t... Read more
By A. Mc Millan
4/5Item was as described, packaged well
By A. Mc Millan
4/5Washes great no runs
By A. Mc Millan
4/5Washes great no runs
By A. Mc Millan
4/5Washes great no runs
By S. Allsop
4/5Item as described, unsure on the quality long term as will depend on how well it... Read more
About
SMART HILL is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
SMART HILL LIMITED
Address
105 Park Avenue, Greater London, Enfield, EN1 2HR, United Kingdom, GB
Company Number
14701110
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund