SPARES2GO

Legal Name: Wirral Discount Supplies Ltd

Address: SPARES2GO, Units 1 - 5, Cedab Road Industrial Estate, Cedab Road, Ellesmere Port, Cheshire, CH65 4FE, United Kingdom, GB

Company Number: 00871993

Returns:

RETURNS and REFUNDS

We will accept any items back for a refund if they are returned to us in original, unopened packaging and are in an unused condition within 60 calendar days of the purchase date. All items sold are new & unused unless otherwise stated and should, therefore, be returned in the same saleable condition - complete with original untarnished packaging (boxes and packaging must also be returned in the same saleable unblemished condition). Should your product(s) arrive damaged by the carrier or faulty, we will either issue a replacement or refund your item(s) free of charge for you. Refunds will be made of the purchase price paid if returned within 60 calendar days of receipt. Returns postage and packaging costs should be met by the buyer unless the item is either damaged or faulty.

If goods are damaged or faulty please contact us directly by phone or email for an authorised return code and a pre-paid returns label whereby you will not be charged for postage costs and we will not deduct these costs from your refund. Once we have received your item using the pre-paid returns label a refund will then be given unless a replacement has been issued prior to return. Please note: we will not be able to cover return postage costs that do not adhere to this process.

For all other returns types please visit http://www.royalmail.com/track-my-return/create/650 and enter your order and address details to print a tracked postage label for £4.00 to save considerable money on your normal postal cost. Please include a copy of your invoice. We recommend that you always obtain proof of posting as we do not accept liability for any items lost in the post. All goods returned must be arranged prior to sending via email or via phone. This will enable us to assist you more thoroughly with your request and to resolve any issues. Refunds will only be issued if the buyer encloses within the return a copy of the purchase invoice, a brief explanation as to why the item is being returned, order ID number and home address. The refund will be made via the same method used as the original payment.

Returns Address: SPARES2GO, Units 1 - 5, Cedab Road Industrial Estate, Cedab Road, Ellesmere Port, Cheshire, CH65 4FE, United Kingdom, GB