Starrbuys Trading
About
New Innovative Ideas For Around Your Home & Lifestyle
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Starrbuys Ltd
Address
110 brays road, BIRMINGHAM, Other, B36 8RX, United Kingdom, GB
VAT Number
GB467231291
Company Number
15359375
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from Starrbuys Trading
By J. McLaren
5/5Didn't have to contact the seller
By Z. Price
5/5Seller sent next day which was absolutely amazing
By P. Lamb
5/5Excellent service,delivered on time
By E. Archer
5/5Fast delivery, item as described.
By S. Everest
5/5Excellent service, very quick delivery, well packaged. Would gladly recommend.
By E. Ellender
5/5Brilliant my son loves these games so excited to try. Fast delivery too.
By P. Lally
5/5.
By P. Lally
5/5Great price and speedy delivery
By B. Hall
5/5No issues arrived really quick
All Starrbuys Trading reviews
Very disappointing experience with Starrbuys Trading. I reported that my Bagotte robot vacuum was faulty shortly after receiving it, but instead of providing proper support, I was repeatedly asked for a video. I explained that I was having technical difficulties sending large video files and requested several times to speak with a customer service representative, even providing my contact number, but my requests were completely ignored.
I tried to resolve the issue myself and temporarily got the vacuum working, but the same faults returned. When I contacted the seller again, they refused to help, simply stating that the item was outside their return window and suggesting I pay to have it repaired locally.
A retailer should stand behind the products they sell, especially when faults are reported from the outset. The communication was poor, the after-sales support was disappointing, and there was no genuine attempt to resolve the problem. Unfortunately, I cannot recommend this seller based on my experience.
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