The beginning, how we originated: Having bought a job lot on Facebook, our eldest daughter came home and said, “Here Mummy, thought you’d like a hobby!!” There on my dining room table was a range of all sorts of pet products – Oh My! Thanks – I thought. I eventually started to sift the good from the bad and learnt how to list on eBay. From here, we have gone from strength to strength, growing with each and every day. Apart from providing the everyday pet requirements of our customers, one of our main aims is to supply items that are “not easily available on the High Street”. Have a browse around our website and you will see plenty of items not in your local Pet Superstores. Our other major aims are to always: put our customers and pets first; offer a reliable first-class service; and ensure that all orders are shipped within 24 hours, no matter what. We would like to build a good rapport/relationship with all of our customers so you, the customer, will come back to us time and time again. We will always aim to offer everyday low prices – a no-quibble returns policy – exchanges. Your pets are members of the family, like children, and we strongly believe they deserve the same level of care and comfort. We appreciate that in today’s world our customers’ lives are filled with challenging and demanding roles. To help you take care of your pets a little more easily, our store is designed to be quick and easy to use. We dispatch all goods the same day and we guarantee that each and every order will be packed with care. You can now have all of your favourite pet products available for sale online and conveniently delivered to your door. We are also environmentally friendly, and the majority of our packaging is recycled material, so if you have ordered a Hamster/Rabbit Water Bottle or Toy and it turns up in a wine box/Felix box or a crisp box, please don’t be alarmed or offended.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Dawn Srodzinski-Parkinson
192 Goldthorn Hill, Penn, Penn, Wolverhampton, United Kingdom, WV24PZ, United Kingdom, GB
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By S. Thompson
5/5Great service arrived quickly my dog loves these dog treats my dog has terrible separation anxiety he's not as bad if I leave him with one of these treats and ... Read more
By G. Krite
5/5Arrived quickly
By J. Williams
5/5Very pleased - the item was reasonably priced, well packaged and delivered in time.
By H. Marnoch
5/5Packed well and quick deliveryb
By M. Alderson
5/5It was easy to order. Explain everything about the product excellent service and quick delivery thank you.
By D. Roach
5/5Would buy from seller again no problems quick delivery
By A. Frampton
5/5Prompt delivery frisbee as described
By A. Lusk
5/5the Seller was very quick at posting out the product..