Featured reviews from STOEX
By C. Staunton
5/5Didn’t have much to do with the seller so can’t really comment
By J. Hendry
5/5Packed well and delivered on time
By J. Harrison
5/5Quick delivery & good communication
By J. Harrison
5/5Quick delivery & good communication
By D. Davies
5/5Quick delivery
By M. Gondlach
5/5Item was packed well and delivered as expected
By D. Needham
5/5Good customer service
About
We are professional sellers of all kinds of lighting and home décor products. Visit our website to browse our wide range of products and find the perfect additions to your home.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Shenzhen Wujiaofeng Technology Co., Ltd
Address
longhuaxinquminzhijiedao, xinniuluUchuanggu10louE1204, SHENZHEN, GUANGDONG, 518000, China, CN
Company Number
91440300MA5DNYKX38
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
