Retailer Shop

Superpet ltd

(269)

Here at Superpet Ltd, we are a group of highly trained individuals who work closely together in a compact team. We are happy to help with any questions so feel free to contact us before or after your purchase. We have over 30 years of experience in the Pet industry if you are local to us in Christchurch feel free to pop into one of our retail stores. With access to over 67,000 product lines, and with Worldwide postage coverage to up to 96 countries, we offer one of the most diverse and premium services to date in online pet retail. Any questions about our items or services, please feel free to give us a call or send us an email.

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK2 - 3 daysFree
Northern Ireland3 - 5 daysFree
Outer Hebrides3 - 5 daysFree
Isle of Man3 - 5 daysFree
Scottish Highlands and Isle of Skye3 - 5 daysFree
Orkney Islands3 - 5 daysFree
Shetland Islands3 - 5 daysFree
Firth of Clyde Islands3 - 5 daysFree
Argyll and Bute with Loch Lomond and Inner Hebrides3 - 5 daysFree
Isle of Wight3 - 5 daysFree
Isles of Scilly3 - 5 daysFree
Channel Islands: Jersey3 - 5 daysFree
Channel Islands: Guernsey3 - 5 daysFree

Priority Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK1 day£4.99

Returns & terms

Legal Name: Superpet Ltd

Address: Unit 10 Somerford Business Park, Christchurch, Dorset, BH23 3RU, United Kingdom, GB

Company Number: 10900958

Returns:
Returns and Claims: 1. From the date of purchase, you have 30 days to return the item back to us. 2. We shall issue a pre-paid returns label if one of the following is applied: 2.1. -Incorrect item sent 2.2. -Item was damaged/faulty upon receipt, with no manufactures warranty to be applied. 2.2.1. -Most electronic items and mechanical items hold a warranty with the manufacture directly. 2.3. -Item was out of date or expired when receiving the goods (listing did not state) 3. Labels provided will be a Royal Mail pre-paid postage return label or a DPD drop off returns label, depending on the item type and quantity. 4. All other returns will not receive a prepaid returns label. All issues and claims must be brought to our attention within two days of receiving the goods. Any claim made outside this window will not be accepted. 5. Sizing issue items sure as cat/dog flaps and clothing items will also full under the non-fault returns policy, and you will be held liable to return the item to us in the same state you received it. Dog fur, wear and tear, and unfamiliar smells will cause a surcharge to be applied to the refund or exchange. 6. We will require accurate images to be sent to us, clearly displaying the issue to us, without these images we cannot file an accurate claim, this may cause issues with issuing a refund, replacement or the correct item to be sent. 7. If you do not have a printer please let us know when you file a claim and we can address this issue.

Returns Address: Unit 10 Somerford Business Park, Christchurch, Dorset, BH23 3RU, United Kingdom, GB

Superpet ltd reviews

See all
9.1/10
5 Star
232
4 Star
15
3 Star
3
2 Star
1
1 Star
18

By R. Carter

5/5

Packaged well, kept me informed,communication of delivery was excellent l was advised when and how the delivery would arrive for which l am most grateful.

By V. Ramdin

5/5

My parcel was delivered on time, well packed. The seller did a good job.

By g. stamp

5/5

Item packed well, without being over packed and bad for the environment.

By D. Lynn

5/5

The service was excellent

By P. Gunning

5/5

Arrived promptly.

By S. Garnham

5/5

Quick easy delivery

By C. Jenks

5/5

Good service and well priced

By T. Steell

5/5

No issues with seller. Item boxed appropriately and notified of delivery journey.

By P. Welburn

5/5

All good. No issues.

Superpet ltd reviews

9.1/10
5 Star
232
4 Star
15
3 Star
3
2 Star
1
1 Star
18
269 reviews
By R. Carter on 16/05/2022
5/5
00
Delivered on time
Items as described
Packaged well, kept me informed,communication of delivery was excellent l was advised when and how the delivery would arrive for which l am most grateful.
Was this review useful?
By V. Ramdin on 16/05/2022
5/5
00
Delivered on time
Items as described
My parcel was delivered on time, well packed. The seller did a good job.
Was this review useful?
By g. stamp on 06/05/2022
5/5
00
Delivered on time
Items as described
Item packed well, without being over packed and bad for the environment.
Was this review useful?
By D. Lynn on 30/04/2022
5/5
00
Delivered on time
Items as described
The service was excellent
Was this review useful?
By P. Gunning on 26/04/2022
5/5
00
Delivered on time
Items as described
Arrived promptly.
Was this review useful?
By S. Garnham on 24/04/2022
5/5
00
Delivered on time
Items as described
Quick easy delivery
Was this review useful?
By C. Jenks on 21/04/2022
5/5
00
Delivered on time
Items as described
Good service and well priced
Was this review useful?
By T. Steell on 21/04/2022
5/5
00
Delivered on time
Items as described
No issues with seller. Item boxed appropriately and notified of delivery journey.
Was this review useful?
By P. Welburn on 18/04/2022
5/5
00
Delivered on time
Items as described
All good. No issues.
Was this review useful?
By K. Bonner on 13/04/2022
1/5
00
Delivered on time
Items as described
Good customer service
Only possible to give one star because on half the order arrived and that was left out in thw open on a very rainy day!
I've tried contact through the onbuy system but have yet to receive a reply. This is my second order with this seller, probably my last now. Awful delivery, awful customer service, this time!!
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