Superpet ltd

Here at Superpet Ltd, we are a group of highly trained individuals who work closely together in a compact team. We are happy to help with any questions so feel free to contact us before or after your purchase. We have over 30 years of experience in the Pet industry if you are local to us in Christchurch feel free to pop into one of our retail stores. With access to over 67,000 product lines, and with Worldwide postage coverage to up to 96 countries, we offer one of the most diverse and premium services to date in online pet retail. Any questions about our items or services, please feel free to give us a call or send us an email.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Superpet Ltd

Unit 10 Somerford Business Park, Christchurch, Dorset, BH23 3RU, United Kingdom, GB

GB280115435

10900958

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund