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Swan Products Ltd

(740)
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At Swan, we create award-winning cookware and kitchen accessories designed to bring the heart of the home to life with expression, style and functionality. With a strong British heritage dating back to the 1920s, Swan understand that the kitchen is the hub of activity and an integral part of home life. It’s where delicious meals are made and memories are created over a cup of tea and slice of cake. Swan’s passion is to make dream on-trend kitchens a reality for our customers, by offering affordable iconic cookware and appliances collections that boast stylish design and outstanding performance. Ideal for customers looking to make a design statement in the kitchen, Swan Retro is a range of large and small appliances and beautiful new kitchen accessories and cookware that benefits from a stylish vintage charm that nods to the 1950s. The collection is available in a host of exciting colours including sky blue, delicate green, rich red, traditional cream and contemporary black. In September 2017, Fearne by Swan, Swan’s exciting new range of kitchenware and cookware in collaboration with Fearne Cotton, is exclusively released. The Instagram-worthy range has been designed by Fearne, a busy working mum, DJ, cook and author, to help people cook delicious, healthy food for family and friends. Swan is proud that each product is conceived and designed at its headquarters in the UK, backed up by a 160 strong support team including in house designers, customer support team, and quality control.

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK1 - 2 daysFree
Outer Hebrides6 - 10 days£6.99 + £10.00 per kg
Isle of Man6 - 10 days£6.99 + £10.00 per kg
Scottish Highlands and Isle of Skye6 - 10 days£6.99 + £10.00 per kg
Orkney Islands6 - 10 days£6.99 + £10.00 per kg
Shetland Islands6 - 10 days£6.99 + £10.00 per kg
Firth of Clyde Islands6 - 10 days£6.99 + £10.00 per kg
Argyll and Bute with Loch Lomond and Inner Hebrides6 - 10 days£6.99 + £10.00 per kg
Isle of Wight6 - 10 days£6.99 + £10.00 per kg
Isles of Scilly6 - 10 days£6.99 + £10.00 per kg
Channel Islands: Jersey6 - 10 days£6.99 + £10.00 per kg
Channel Islands: Guernsey6 - 10 days£6.99 + £10.00 per kg
Northern Ireland6 - 10 days£6.99 + £10.00 per kg

Returns & terms

Legal Name: Swan Products Ltd

Address: swan products ltd, PO Box 3117, stoke on trent, st4 9gd, United Kingdom, GB

Company Number: 6473372

Returns:
At Swan Products Ltd we ship thousands of items per week and a very small amount will from time to time be faulty. We understand that this is an inconvenience, and can be upsetting, so we have a no quibble returns, refund or replacement policy to ensure that our customers are properly serviced. Guarantee Swan Products Ltd provides a one to five year guarantee depending upon the type of product. The length of the guarantee period is indicated in the product instruction manual, under the guarantee section, and is valid from the original date of purchase. If any defect arises due to faulty materials or workmanship, the faulty products must be returned to the original place of purchase. If you bought the product directly from us, we will check the date when the item was purchased using the order number you provide to us. If it exceeds the guarantee period, we will be unable to effect the returns procedure. The following conditions apply; The product must be returned to the retailer with proof of purchase. The product must be installed and used in accordance with the instructions contained in this instruction guide. It must be used only for domestic purposes. It does not cover wear and tear, damage, misuse or consumable parts. Swan Products Ltd has limited liability for incidental or consequential loss or damage. How to return a faulty item Simply email your request to us ([email protected]) with the following information; Detailed reason for return Model/item No. of the appliance your enquiry relates to Our order number A contact name with phone number Your right is limited to 30 days from the date of purchase to return goods unwanted for a full refund. To obtain a full refund, the goods must be returned to as new, unused and in the original packaging. Should your product develop a fault within the first 30 days, we can offer a refund, repair or replacement. If your product develops a fault after 30 days, you are not entitled to a full refund. Instead we will offer to repair or replace any faulty goods. If you discover the fault within the first six months from purchase, and, an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction - if you wish to keep the product. After the first six months, you may be required to obtain a professional report from a qualified engineer to prove that your product has failed due to a manufacturing defect and not general wear and tear, accidental damage or negligence. For faulty goods coming back to us, we will provide you with a free returns label. Faulty or non faulty goods returned at your own cost will not be reimbursed. Once a request has been received, we check all items. If we encounter any problems with your request, we will query these with you. Any refunds will be applied to the original payment method you used. Cancellations We will refund most goods provided they are returned to us within 30 days of receipt complete, unused and in their original packaging. If you cancel you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return the goods, so you should take out adequate postal insurance to cover their value. If you return goods outside the scope of these terms set out in this policy and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost. Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. You also have the right to cancel your order under these regulations. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, to do this, email; [email protected] You are responsible for returning the goods to us if you cancel under these Regulations and, you will be responsible for the cost of the return. Additionally, we may make a deduction for any loss in value of the goods arising from any unnecessary handling by you. Unauthorised returns are destroyed on receipt. Please ensure you email your request to [email protected]

Returns Address: swan products ltd, C/O SVG, , Berry Hill Road, Berry Hill Industrial Estate, stoke on trent, ST4 2NL, United Kingdom, GB

Swan Products Ltd reviews

See all
9.6/10
5 Star
642
4 Star
78
3 Star
3
2 Star
2
1 Star
15

By M. FOGARTY

5/5

Ticks all the boxes, fast delivery well packed no probem will use next time I need something. 10 out of 10

By J. Carney

5/5

Very fast delivery - easy to use website.

By A. Kelly

5/5

Service was excellent. Fast delivery.

By D. Allcock

1/5

Faulty items and no response to any of my messages.

By H. Lundie

4/5

Absolutely fine, no complaints

By C. Green

5/5

Quick and efficient delivery. No problems.

By M. Collier-Self

4/5

I had no reason to contact them, but they item arrived in tact and was legitimate.

By S. Kang

5/5

Great

By C. Newstead

4/5

Item was packed well and delivered in good time.

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Swan Products Ltd reviews

9.6/10
5 Star
642
4 Star
78
3 Star
3
2 Star
2
1 Star
15
740 reviews
By M. FOGARTY on 02/12/2021
5/5
00
Delivered on time
Items as described
Ticks all the boxes, fast delivery well packed no probem will use next time I need something. 10 out of 10
Was this review useful?
By J. Carney on 21/11/2021
5/5
00
Delivered on time
Items as described
Very fast delivery - easy to use website.
Was this review useful?
By A. Kelly on 20/11/2021
5/5
00
Delivered on time
Items as described
Service was excellent. Fast delivery.
Was this review useful?
By D. Allcock on 17/11/2021
1/5
00
Delivered on time
Items as described
Good customer service
Faulty items and no response to any of my messages.
Was this review useful?
By H. Lundie on 16/11/2021
4/5
00
Delivered on time
Items as described
Absolutely fine, no complaints
Was this review useful?
By C. Green on 15/11/2021
5/5
00
Delivered on time
Items as described
Quick and efficient delivery. No problems.
Was this review useful?
By M. Collier-Self on 15/11/2021
4/5
00
Delivered on time
Items as described
I had no reason to contact them, but they item arrived in tact and was legitimate.
Was this review useful?
By S. Kang on 14/11/2021
5/5
00
Delivered on time
Items as described
Great
Was this review useful?
By C. Newstead on 14/11/2021
4/5
00
Delivered on time
Items as described
Item was packed well and delivered in good time.
Was this review useful?
By J. Wilson on 14/11/2021
5/5
00
Delivered on time
Items as described
my First experience has been very good. Site, ordering, tracking and delivery - all first class
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