About
Welcome to Terra Tread Shop – Your Premier European Shopping Destination! We curate high-quality products across Home, Electronics & Fashion categories. Every item meets rigorous quality certifications, ensuring excellence, eco-friendliness, and safety. Swift Logistics: Leveraging European warehouses and partnerships with global carriers, we process orders within 24 hours. Enjoy express delivery across Europe with full shipment tracking. Seamless After-Sales: Our multilingual support team (English, French, German) provides 24/7 assistance. Benefit from our hassle-free after-sales protection. Visit now for a secure, effortless shopping experience!
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Guangzhou Qiyi E-Commerce Co., Ltd.
Address
G282, Unit 216, No. 3 Tangdong East Road, Tianhe District, Guangzhou City, Guangzhou, China, 510600, China, CN
VAT Number
GB507129703
Company Number
91440106MAE55D8U62
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund