TFS Direct
About
TFS Direct is dedicated to providing you with excellent customer service. TFS Direct has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
The Factory Shops (Essex) Ltd
Address
Wensley House, 9 Purdeys Way, Rochford, Essex, SS4 1ND, United Kingdom, GB
VAT Number
GB545985983
Company Number
01992953
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from TFS Direct
By D. Hutchinson
5/5Yes, a very good fit would recommend, good product, Posted fast but the delivery service Evri was rubbish as usual
By G. Norris
5/5Good service, item as described and delivered promptly.
By S. Hookway
5/5Item well packaged and swift delivery.
By A. Billingsley
5/5Everything as described
By S. Arnfield
5/5Great, fast delivery nicely packaged kept up to date
By V. Fowler
5/5The service was excellent. Item was delivered on time and packed well.
By c. neal
5/5A1
By T. Randles
5/5Fast delivery excellent value for money
By I. PEACE
5/5A good experience with the seller as a first time buyer. The tree arrived on time and packed extremely well. I didn't need to use customer service as all is go... Read more
By Y. Koval
4/5Great delivery, was happy with our purchase and the way it was delivered in time, thks
All TFS Direct reviews
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