Thames11 is a modern and innovative e-commerce company offering a wide range of products for customers looking for high-quality and affordable items. The company specializes in a variety of products, with a focus on providing customers with a seamless online shopping experience. One of Thames11's core values is customer satisfaction, and the company goes above and beyond to ensure that every customer has a positive experience with their purchase. Thames11 provides excellent customer service, ensuring customers feel valued and supported throughout their shopping journey. Thames11 is committed to social responsibility, and the company takes steps to reduce its environmental impact. The company uses sustainable materials in its products and packaging, and partners with ethical manufacturers who prioritize fair labour practices. Overall, Thames11 is a forward-thinking e-commerce company that prioritizes customer satisfaction, sustainability, and social responsibility. With its wide range of high-quality products and excellent customer service, Thames11 is the perfect destination for anyone looking for a seamless and enjoyable online shopping experience.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Thames11.com
20 Delisle Road, Thamesmead, London, London, SE28 0JE, United Kingdom, GB
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
By E. Clarke
5/5Great seller
By R. Axmed
5/5Genuine seller
Fast delivery
By C. Williams
5/5Thank you
By B. Liberow
5/5Excellent service came quickly
By n. mcpolin
5/5Well packed and arrived on time, I’d buy from again
By anonymous
5/5Fast delivery and excellent communication- would highly recommend.
By L. Cheyne
5/5Great seller..very fast delivery..thank you…A ***
By K. Harris
5/5I didn’t need to contact the seller and my purchase arrived when it said it would and in excellent condition. So I can recommend.