The Clothing Outlet Ltd
About
The Clothing Outlet Ltd is dedicated to providing you with excellent customer service. The Clothing Outlet Ltd has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
The Clothing Outlet
Address
The Clothing Outlet, Richardshaw Road, Grangefield Industrial Estate, Pudsey, Leeds, West Yorkshire, LS28 6QW, United Kingdom, GB
VAT Number
GB936051042
Company Number
06037106
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
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Featured reviews from The Clothing Outlet Ltd
By K. Evans
5/5Good website. Value for money
By M. Morris
5/5Good communication throughout with updates on delivery and even checking the item had been received..very pleased, will use again
By J. Clark
5/5Seller description spot on delivery prompt would use this seller again
By J. Clark
5/5Seller description spot on delivery prompt would use this seller again
By J. Clark
5/5Items received promptly description by seller accurate package labelled clearly and secured properly would definitely use this seller again
By O. Oyelami
5/5Well delivered. Didn't have any issues with seller.
By L. Jones
5/5Excellent service, excellent item. Thank you!
By S. Kenny
5/5Quick service
By anonymous
5/5The sellers service was good and item delivered on time.
All The Clothing Outlet Ltd reviews
Order still not dispatched on the 28th of October.
I messaged the seller asking them to cancel the order as the item was no longer required.
The seller completely ignored my request and instead they blamed onbuy for a system error and they dispatched the order, despite me saying I didn't want it.
I am still yet to receive the order, despite them saying its been delivered!!
I will be contacting trading standards about this - avoid at all costs
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