The Factory Paint Shop
About
Producing quality products since 1921, Rust-Oleum evolved from rust inhibitors into the protective, decorative paints we know today. The Factory Paint Shop stocks Rust-Oleum paints and coatings that deliver ground-breaking functionality and performance, with an extensive range of products to suit every decorating job. The Factory Paint Shop is dedicated to providing you with excellent products with outstanding customer service to match.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Tor Coatings Limited
Address
The Factory Paint Shop, Portobello Industrial Estate, Shadon Way, Birtley, Chester-le-Street, County Durham, DH3 2RE, United Kingdom, GB
Company Number
04503854
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
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For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from The Factory Paint Shop
By M. RAWLINGS
5/5The service was excellent. Well packaged and quick delivery. Would highly recommend. Many thanks.
By D. Bradshaw
5/5Excellent. Arrived safely well packaged and very quickly
By L. Fairhurst
5/5SUPER QUICK DELIVERY!! paint was packed properly too! Price was a bargain thank you so much will deffo be ordering from you again :-) 5******
By T. Giles
5/5The level of service from this seller was outstanding. Item was well packaged, and arrived within 24 hours of ordering! Fabulous, thank you.
By A. Nash
5/5I had an issue receiving the wrong order. Messaged seller and received a prompt response, correct item was received the following day. Highly recommended and gr... Read more
By S. Craven
5/5Fast service, can't complain, well packaged, thank you
By G. Lawson
5/5Item as described, arrived 1 day early, free delivery and item £6 cheaper than buying from B&Q
By P. Tolley
5/5Excellent
By T. Adams
5/5Arrived really quick! Great! Thanks!
By D. Bradshaw
4/5Excellent service. Arrived very quickly and well packaged
All The Factory Paint Shop reviews
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