The Golden Bear

Our team bring's together well over a decade's worth of experience in working for international retailers, as well as selling quality merchandise. The international retailing aspect of our previous work has provided us with a strong knowledge and understanding of our corporate social responsibility and how to build strong, trustworthy relationships with ethical suppliers. Our own interest in and long experience in selling goods and services enables us not only to know quality merchandise when we see it, but to buy the right quantities of the right goods at the right time. This ensures optimal turnover of our stock and thus enables The Golden Bear to provide you with quality items at affordable prices.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

The Golden Bear Leisure Country and Home Limited

Western Heights, Llanfaethlu, Holyhead, Anglesey, LL654NY, United Kingdom, GB

GB221577029

10633190

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund