By B. Khakh
5/5Seller was excellent, delivery fast and prompt and all well packaged for deliver... Read more
By C. Ball
5/5This seller packaged my purchase very well. The boxes were not damaged at all ... Read more
By D. Colley
5/5Fast delivery. Well packaged for protection
By L. Casbard
5/5Smooth with no issues
By C. England
5/5Didn’t need to contact the seller because everything was 5*
By M. Adsett
5/5No contact but great servive
By T. A COLLINS
5/5Was very quick and delievered on time as given
By A. Meldrum
5/5Didn't need to get in touch with seller but their updates with shipment and ... Read more
By M. Mcginn
4/5Always happy with my items I order of this company.Customer Service is really go... Read more
<p>The Hale Retail Company is your online store for all things Home, Leisure and Garden. We sell many products but specialise in small kitchen appliances and we are an authorised retailer for leading brands including Swan, Tower, Morphy Richards, Russell Hobbs, Smeg, Daewoo, Hubble, Lavazza, Barbary & Oak, Warmlite, Akai and many others. </p> <p>We offer a range of quality branded products at competitive prices and hold stock of everything available for sale with fast dispatch and ship everything on a NEXT WORKING DAY Delivery basis with full visibility and tracking with DPD or Fedex</p> <p>Customer service is a core focus for us and we pride ourselves on our professional, friendly no nonsense and common-sense approach to enquiries, resolving any issues quickly and to your satisfaction. This approach has translated into excellent feedback & reviews from our customers. Our aim is to retain your ongoing custom and become your go to store!</p> <p>We started the business in May 2020, in the midst of the Coronavirus pandemic which decimated our long-established family entertainment businesses overnight. Although this was a concerning time, we remained positive and took the opportunity to create a new online business. We are fortunate to have established strong, professional relationships with Leading Brands and Suppliers which has helped our business grow quickly and substantially. </p> <p>We are introducing new products into our store on a daily basis so please check back to see our latest products and offers</p> <p>Please feel free to get in touch to discuss any of our products, or the service we provide. You will receive a fast friendly response that recognises your query and reacts to suit. </p> <p>Neil, Mark and The Hale Retail Company Team </p>
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
The Retail Company (Hale) Ltd
First Floor, Brian Royd Mills, Saddleworth Road, Greetland, West Yorkshire, HX4 8NF, United Kingdom, GB
GB367149962
12623484
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