The Internet Retailer

The Internet Retailer is your trusted online destination for quality products, competitive prices, and fast, reliable service. We specialise in offering a wide range of items across home, electronics, lifestyle, and everyday essentials, all carefully sourced to deliver exceptional value. Our focus is simple: Great Products – A curated selection from reputable suppliers. Great Prices – Fair, transparent pricing with regular deals. Great Service – Quick dispatch, clear communication, and customer‑first support. Whether you’re shopping for practical essentials or the latest must‑have items, The Internet Retailer is committed to providing a smooth, dependable shopping experience every time.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Illucio Ltd

Sefton Street, Heywood, Greater Manchester, OL10 2JF, United Kingdom, GB

GB506804207

09796867

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund