Featured reviews from The Photo Frame Factory
By G. Partridge
5/5Excellent service, quick delivery with notification of it being delivered, pictu... Read more
By M. Costin
5/5Packed really well and delivered on time
By H. Willis
5/5Paid extra so that arrived on Tuesday when had arranged to be home. Didn't arriv... Read more
By P. Shaw
5/5The service was great and my order arrived earlier than expected!
By A. Chung
5/5Excellent seller, product received in quick time!
By J. Freemantle
5/5Good pricing and description of product. Packed well to prevent damage.
By R. Coenye
5/5Very fast delivery.
By V. Gayle
4/5Item was packed well
By S. Heydon
4/5Great service delivered when it was supposed to be.
About
We are a team of professional framers based in the UK, manufacturing and selling frames globally. All orders are shipped directly from our factory, ensuring brand-new frames every time. We also accommodate custom size requests. If you have any questions or issues with our products or your order, our dedicated customer service team is here to assist you promptly and efficiently.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
THE PHOTO FRAME FACTORY LTD
Address
Block 10 Devol Ind. Estate, Gareloch Road, Port Glasgow, PA14 5XH, United Kingdom, GB
Company Number
SC734499
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
