The Sweet Pot
About
The Sweet Pot is dedicated to providing you with excellent customer service. The Sweet Pot has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
R and I Jones Ltd
Address
Old Bank Buildings, Bank Quay, Caernarfon, Gwynedd, LL55 1SU, United Kingdom, GB
VAT Number
GB159237348
Company Number
2380139
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from The Sweet Pot
By P. machell
5/5Hood seller, fast delivery
By K. Overton
5/5Item was very well packed and delivered on time. Licorice was lovely andfresh with a good sell by date. And also a very competitive price Thankyou... Read more
By H. Smaldon
5/5I was very impressed with the seller, the purchase and payment process was straightforward, there was good communication from the seller and I was kept well in... Read more
By n. smillie
5/5Top seller would definitely recommend
By A. Gray
5/5Fine
By S. Glover
5/5Quick from order to delivery.
By R. Warren
5/5Perfect
By D. Smith
5/5the seller dispatched my order very quickly after purchase and was packed very well
By V. dunn
5/5As always perfect
By C. Furey
4/5Good service but you need to mention that this product is a defected and would not be sold from the genuine supplier as they are not perfect but the taste was ... Read more
All The Sweet Pot reviews
Licorice was lovely andfresh with a good sell by date.
And also a very competitive price
Thankyou
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