The Trade Company
About
All your locks and security needs.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
D-T Trading Ltd T/A King's
Address
114 Hamilton Road, Felixstowe, Felixstowe, FELIXSTOWE, --, IP11 7AB, United Kingdom, GB
Company Number
05449261
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from The Trade Company
By R. Wingfield (author)
5/5I ordered just before a bank holiday and it was delivered within a reasonable time afterwards. Free postage is one of my main criteria when choosing a supplier.... Read more
By M. Lucraft
5/5This RADAR key is a great product, especially the larger finger end for arthritic hands. It was a good price as well. The delivery had great packing, quick di... Read more
By U. Teladia
5/5Very happy with the product, price was the best, very quick and prompt service faster than their promise, will certainly buy again from you
By A. Loizou
5/5Never spoke to the seller no need as product was on time and no concerns.
By D. Freeman
5/5Good communication with the seller
By C. DAVISON
5/5EXCELLENT FAULTLESS SERVICE