Featured reviews from TheShop
By H. Welsh
5/5My order arrived quickly and was packaged well - will keep using Onbuy
By A. Harper
5/5As described and arrived quickly
By K. Illingworth
5/5Item packed well, and arrived promptly.
By K. Antonsen
5/5Smells beautiful, Speedy delivery, well packaged. Excellent price 10/10 service
By K. Ellison
5/5Item as described, good price and quick delivery.
By J. Wojcik
5/5Very quick and easy. Delivery made quicker than estimated.
By L. Perepelychenko
5/5All good
By E. ANTHIMIDOU
5/5The product arrived fast and it was packaged very well.
By L. O'hara
5/5I stupidly put my old address on my order but the seller was quick to respond to... Read more
By c. moore
5/5VERY GOOD SERVICE .THIS WAS THE FIRST TIME I HAVE USED ONBUY .WILL USE AGAIN
About
TheShop is dedicated to providing you with excellent customer service. TheShop has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
JAREMI LTD
Address
Bessemer Drive, Stevenage, SG1 2DX, United Kingdom, GB
VAT Number
GB336871182
Company Number
12306226
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
