Featured reviews from Top Mall
By P. Skinner
5/5Product was sent on time and seller kept me informed as to the progress of the o... Read more
By L. Facer
5/5Sellers service was good, fairly good delivery time. Packaging was good.
By M. Matiushenko
5/5Все нормально
By L. Mallinder
5/5Excellent communication
By g. burns
5/5Arrived in time frame I was given up on purchasing, packaged well.
By A. Day
5/5It was really good
By M. Maund
5/5Very good answered me with any questions
By L. Mallon
5/5No issues whatsoever perfect seller
By D. Orr
5/5Very good experience with seller very fast delivery would use seller again
About
Top Mall is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Turquoise Electronics Ltd
Address
Flat 12, 11 Lambarde Square, London, SE10 9GF, United Kingdom, GB
VAT Number
GB110477545
Company Number
07132210
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund