Retailer Shop

TopToolsDirect

(950)

All the Top Tool Brands Direct to you.

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK2 - 3 daysFree
Northern Ireland3 - 5 days£9,999.99
Outer Hebrides3 - 5 days£9,999.99
Isle of Man3 - 5 days£9,999.99
Scottish Highlands and Isle of Skye3 - 5 days£9,999.99
Orkney Islands3 - 5 days£9,999.99
Shetland Islands3 - 5 days£9,999.99
Firth of Clyde Islands3 - 5 days£9,999.99
Argyll and Bute with Loch Lomond and Inner Hebrides3 - 5 days£9,999.99
Isle of Wight3 - 5 days£9,999.99
Isles of Scilly3 - 5 days£9,999.99
Channel Islands: Jersey3 - 5 days£9,999.99
Channel Islands: Guernsey3 - 5 days£9,999.99

Returns & terms

Legal Name: Tool Supplies UK Ltd

Address: Unit 14 Logan Road, West Float Industrial Estate, West Float Industrial Estate, Birkenhead, CH41 1JJ, United Kingdom, GB

Company Number: 10932663

Returns:
Returns Policy Returning Faulty Items: If we have supplied an item that is faulty (or goes faulty within the first 7 days of receipt) please call our Returns Department immediately. We will discuss the fault with you and arrange for a collection of the goods. Goods must be packaged appropriately (minimising the scope for any damage in transit) Once we have received the goods back from you and satisfied ourselves (and sometimes the manufacturer) that the alleged defects are as reported, we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred. Please note that most tool manufacturers we deal with offer a 12 month warranty on their products. If the item you have purchased from us develops a manufacturing defect within that 12 month period, please contact us at the earliest opportunity and we will handle the warranty issue with the manufacturer on your behalf. Returning Damaged Items: If an item arrives with you that has been damaged in transit you must inform us of this damage within 7 days of receipt of the item. Unfortunately we cannot accept claims for damaged items after 7 days have lapsed. We will discuss the damage with you and should a replacement item be called for we will arrange for our courier to deliver a replacement to you and collect the damaged item at the same time. You will need to make yourself available to affect the exchange. You must also enclose your invoice or delivery note with the damaged goods. Goods must be packaged appropriately (minimising the scope for any damage in transit) We reserve the right to request images of the damaged item or request that the item come back to us in the first instance for inspection of the damage before sending a replacement. Returning Incorrectly Supplied Items: If in the unlikely event we have supplied an item incorrectly, please contact us within 7 days and we will arrange for the item to be collected from you and the item you actually ordered to be delivered at the same time. In certain circumstances we may ask for the incorrect item to be returned ahead of the replacement being sent. You will need to make yourself available to affect the exchange so that the courier driver can affect the switch. You must also enclose your invoice or delivery note with the incorrect item. Goods must be packaged appropriately (minimising the scope for any damage in transit) Returning Incorrectly Ordered Items: We endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you need to return any item to us, we will allow you to do so within 7 days of receipt of the item. Please contact our Returns Department at [email protected] at the earliest opportunity to have a return request authorised. You will be asked to include your invoice or delivery note with the item which must be packaged appropriately (minimising the scope for any damage in transit) before returning to us. You must arrange the return of the goods yourself and track them using a reputable carrier. We ask that you do everything possible to ensure the goods are returned to us in perfect condition so that they can be re-sold as new. As such, original packaging, swing tickets, instruction booklets, etc. must be enclosed with the item. Upon receipt and after satisfactory inspection, we will issue you with a refund for the item you have returned within 7 days. Please note some items may incur a re-stocking charge - we will clarify this with you when discussing the return.

Returns Address: Unit 14 Logan Road, West Float Industrial Estate, West Float Industrial Estate, Birkenhead, CH41 1JJ, United Kingdom, GB

TopToolsDirect reviews

See all
9/10
5 Star
746
4 Star
108
3 Star
9
2 Star
9
1 Star
78

By J. Marsh

5/5

arrived well packed and on time.

By S. Spiller

5/5

Great fast and free service.

By A. Turner

5/5

N/A

By E. Hassan

5/5

Must say an excellent service. I placed an order and couldn't believe how quick it arrived. The item it's self is exactly as described and yes I would highly ... Read more

By v. polmear

5/5

Very good service

By D. Humphreys

5/5

They arrived quickly and well packaged

By C. Higgitt

5/5

Well packed

By D. Ackland

5/5

Fast delivery, good price, product as described

By C. Corker

5/5

The buying process was straight forward and it arrived on time. OnBuy had free delivery but other websites were charging almost the price of my order for delive... Read more

TopToolsDirect reviews

9/10
5 Star
746
4 Star
108
3 Star
9
2 Star
9
1 Star
78
950 reviews
By J. Marsh on 05/07/2022
5/5
00
Delivered on time
Items as described
arrived well packed and on time.
Was this review useful?
By S. Spiller on 03/07/2022
5/5
00
Delivered on time
Items as described
Great fast and free service.
Was this review useful?
By A. Turner on 29/06/2022
5/5
00
Delivered on time
Items as described
Good customer service
N/A
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By E. Hassan on 26/06/2022
5/5
00
Delivered on time
Items as described
Must say an excellent service.
I placed an order and couldn't believe how quick it arrived.
The item it's self is exactly as described and yes I would highly recommend you this company
Was this review useful?
By v. polmear on 25/06/2022
5/5
00
Delivered on time
Items as described
Very good service
Was this review useful?
By D. Humphreys on 21/06/2022
5/5
00
Delivered on time
Items as described
They arrived quickly and well packaged
Was this review useful?
By C. Higgitt on 21/06/2022
5/5
00
Delivered on time
Items as described
Well packed
Was this review useful?
By D. Ackland on 20/06/2022
5/5
00
Delivered on time
Items as described
Fast delivery, good price, product as described
Was this review useful?
By C. Corker on 19/06/2022
5/5
00
Delivered on time
Items as described
The buying process was straight forward and it arrived on time. OnBuy had free delivery but other websites were charging almost the price of my order for delivery.
Was this review useful?
By S. Third on 18/06/2022
5/5
00
Delivered on time
Items as described
No issues
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