Toy and Model
About
New to OnBuy - but trading online since 2002 Toy and Model have supplied delighted customers around the world. Previous comments from satisfied purchasers include - "I would just like to say a big Thank you for a fast reliable and friendly service Items arrived as promised and well packaged. Hope to deal again soon I will be recommending you to all my friends." - Julie "I just wanted to express how happy I was with the super fast delivery, I ordered the item Sunday night and received it Tuesday morning - brilliant. Thank you very much for the excellent service and I will definitely be recommending your business to my friends. Yours Gratefully," - Lisa J
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Toy and Model
Address
451 ABERGELE ROAD, Old Colwyn, Conwy, LL29 9PR, United Kingdom, GB
Company Number
7210042233
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
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OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Toy and Model
By J. Orchard
5/5Absolutely perfect, delivered before expected date