Featured reviews from Trade Beds Direct
By H. Morris
5/5Great service
By L. Williams
5/5No problems with this seller, fast delivery, shipped what was paid for! Very goo... Read more
About
Our philosophy is simple: Make your house your OWN. What does that mean? It means that we care about the things that matter to you. We want you to have that dining table that you have been talking for months about getting. We want to take the stress out of choosing a new mattress, so that you can quickly get to sleeping on it. We want to offer a stressless shopping experience which is why we offer high quality products at prices that suit everybody’s budget.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Trade Beds Direct Ltd
Address
Trade Beds Direct Ltd, Unit , Unit 1c,, Guardian Road Industrial Estate, Norwich, NR5 8PF, United Kingdom, GB
VAT Number
GB300793035
Company Number
11445399
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund