Trading Stars Ltd
About
Trading Stars Ltd is an innovative e-commerce company specialising in top-quality products and outstanding customer service. We understand the importance of quality, reliability, and trust, and we strive to exceed customer expectations with every order. Our diverse product range is offered at competitive prices, and our dedicated team is committed to ensuring a smooth and satisfying shopping experience. At Trading Stars, we believe our success is built on the trust of our customers. We work hard to earn and maintain that trust every day, continually improving our offerings and welcoming feedback to better serve our customers.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Trading Stars Ltd
Address
Trading Stars Ltd , Unit 8, Greenside Farm , Warm Lane, Leeds, Ls197dw, United Kingdom, GB
VAT Number
388256256
Company Number
13305324
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Trading Stars Ltd
By H. Long
5/5Was very happy delivered on time would buy again
By E. Atkinson
5/5Good service, delivered very quickly