TRL Handmade Furniture
About
Handcrafted Excellence from our Award-Winning Nottingham Workshop TRL Furniture is an award-winning furniture manufacturer and online retailer based in Nottingham. Our workshop hand-crafts all types of furniture using locally sourced materials. We then deliver the finished products nationwide and install them in your home with our two-person delivery team, who provide exceptional customer service. By purchasing your furniture from TRL, you are supporting five other small, independent businesses in the Nottinghamshire area, which helps sustain approximately 50 local families.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
TRL FURNITURE CONSULTING LTD
Address
Unit 11, Smite Farm, Nottingham, Thoroton, Nottinghamshire, NG13 9DS, United Kingdom, GB
VAT Number
385602972
Company Number
13491533
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund