Ukpetandaquatics Ltd
About
Online Retailer of Pet & Aquatic Products
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
UK Pet And Aquatics Ltd
Address
2 Stokes Close, Maidenbower, Crawley, West Sussex, RH10 7LY, United Kingdom, GB
Company Number
12451462
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Ukpetandaquatics Ltd
By R. Gray
5/5Great
By J. Macdonald
5/5The item was well packed and delivered on time and in excellent condition when unpacked.
By anonymous
5/5Great product, brilliant communication with the seller. Several emails letting me know when the delivery would be. Amazingly quick delivery. Would recommend.
By L. Matthewman
5/5Excellent service, arrived within 2 days of ordering. Brilliant service, thank you.
By E. Wilkinson
5/5Was good
By A. Ireland
5/5well packed,good assembly instructions, good communication
By J. Hamilton
5/5Excellent…definitely recommend
By J. Beale
5/5The service was excellent,but maybe the package had something heavy stacked on it,as the righthand top or the cage was slightly bulged compared to the left side
By E. Byrne
4/5Good
All Ukpetandaquatics Ltd reviews
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