About
Upeutrade is specializing in the sale of Home & Living, Garden, Sports, Tools, and Lifestyle products. Our mission is to provide customers with practical, reliable, and high-quality products that help improve everyday living while offering excellent value for money. We work with trusted manufacturers and carefully selected suppliers to ensure consistent product quality, stable inventory, and competitive pricing. Every product is selected based on functionality, durability, and customer demand to meet the expectations of the European market. Our company is committed to maintaining high operational standards through accurate product listings, efficient order processing, reliable shipping, and responsive customer support. We continuously improve our product selection and services to provide a dependable shopping experience and achieve long-term customer satisfaction.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
shenzhenshijinyumaoyiyouxiangongsi
Address
lianheguangchangAzuo4410L25, futianjiedaofushanshequbinhedadao5022hao, shenzhenshi, futianqu, 518033, China, CN
VAT Number
GB473405788
Company Number
91440300MAD766FNXK
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund