Featured reviews from URBANDECO
By D. Redford
5/5Seller was excellent rang me to ask when best to deliver , rang again to check i... Read more
By B. Morgan
5/5Excellent service. Great delivery, all round great experience.
By S. Jones
5/5Was well packed and delivery was goo
By J. Atkin
5/5Super
By G. Allen
5/5Excellent service item well packaged and delivered sooner than expected.
By R. TAYLOR
5/5Excellent product arrived well packaged. Communication all the way so I knew whe... Read more
By E. tembwa
4/5Good experience , I gonna buy more
By C. Dora
4/5Item will packed and delivered promptly. I was consulted about delivery date.
By D. Sawyer
4/5Pleasant customer service team. Telephoned to arrange delivery date to suit me.
About
Urban Deco is dedicated to providing you with excellent customer service. Urban Deco has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
CFS Of Leicester Ltd
Address
Grosvenor Works, Grosvenor Street, Leicester, Leicester, LE1 3LR, United Kingdom, GB
VAT Number
GB303256343
Company Number
11487754
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund