Featured reviews from Valume
By L. Delahay
5/5Exllellent service
By C. Parr
5/5Excellent service, thank you
By V. Maxwell woods
5/5Fantastic will definitely use there service permanently the clothes lovely wash ... Read more
By C. De mercado
5/5Excellent
By M. Stevens
5/5Great prices & quick delivery
By B. Osborn
5/5First time used this seller, it went ok
By P. Raynor
5/5Well packed and delivered when stated
By M. Doran
5/5No damage and turned up on time will definitely be using onbuy again
By A. Drabble
5/5Fab service
About
Valume is dedicated to providing you with excellent customer service. Valume has been verified by OnBuy so you can shop with confidence.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Valume Limited
Address
Valume Limited, CCG Depot, Ainsworth St, CCG Depot, Ainsworth St, Rochdale, Greater Manchester, OL16 5QX, United Kingdom, GB
VAT Number
GB883528096
Company Number
05766646
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund