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We source products globally to give a great big deal to our customers.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Vchain Global Ecommerce Ltd
Flat 10, 1/F, WAH YIU INDUSTRIAL BUILDING, 30-32 AU PUI WAH STREET, Shatin, 000, Hong Kong, HK
2741535
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
By E. Mensah
5/5Arrived on time was the first item i ever purchzsed from ONBUY
By A. Gill
5/5Excellent. On time and no issues. Would use again. Thumbs up.
By K. Crosby
5/5Fast delivery
By A. Thomas
5/5Seller was quick to refund
By S. Mpomponsuo
5/5Great phone and prompt delivery service.
By B. Dos Santos
5/5Easy and fast deal. Evertyhing arrived on schedule and no problems at all. 5*
By C. Merchant
5/5Delivery was very slow, I had to message for an update as it’d been so long. Once it arrived though it was as described and excellent.
By S. Kyei-Donkoh
4/5Delivery took longer than expected
By R. Harris
4/5Great phone, amazing price. It was delivered on time and perfect in every respect except it was an Asian handset not a UK one. This made no difference to use,... Read more
By J. Leslie
4/5Ordered and received my pods very quickly.Great buy.