VF GENUS
About
VF GENUS TRADE SRLS is an online store specializing in the sale of luxury products from the best brands. You will find products such as watches, fashion accessories, perfumery and cosmetics. All at very competitive prices, what are you waiting for shopping here!
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
VF GENUS TRADE SRLS
Address
Piazza nazionale, 72, Napoli, Na, 80143, Italy, IT
Company Number
08939041219
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from VF GENUS
By E. Mazurek
5/5Delivery was quick and safety packaged.
By D. Chandler
5/5A little late arriving. But all sealed up in cellophane in the original red velvet type box. Fabulous
By B. Moocarme
5/5Seller was speedy and efficient and item came as described.
By D. Jefferson
5/5Excellent. Didn’t arrive when said, but quick response when I chased the order.
Not the seller fault. Just close to crimbo.
By N. Blackstock
5/5Great I messaged the sellar as I couldn't track order and recieved a reply and package on same day.
By A. Butt
5/5This is the 3rd time I've used OnBuy and I must say their delivery is on time and products are very good quality
By R. Popa
5/5The parcel was really well packed and fast delivery highly recommended website to buy from
By E. Hughes
4/5Excellent service
By E. Johnson
4/5Item received in perfect condition and very nicely packaged, good seller
By K. Ani
4/5I ordered a watch which I found was cheaper from a seller on Onbuy. The delivery was a bit late but this could have been due to the courier. The watch was wel... Read more
All VF GENUS reviews
Not the seller fault. Just close to crimbo.
The delivery was a bit late but this could have been due to the courier.
The watch was well protected when it arrived.
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