Vkool Limited
About
Vkool Limited is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
VKOOL LIMITED
Address
20 Talbot Road, , London, , E7 0DX, United Kingdom, GB
Company Number
13985484
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Featured reviews from Vkool Limited
By K. Lawson
5/5Seller was great with letting me know date and v fast :)
By M. Easom
5/5Product was a it says on the tin. Good service.
By J. Skuse
5/5On time delivery fantastic Thank you I will buy from you all the time. Perfect product pack well
By J. mcavoy
5/5Excellent service.
By anonymous
5/5Very good, fast delivery. No complaints
By O. Esan
5/5customer service was top notch wonderful! Thank you again for all your help!
By C. Wallinger
4/5Well packaged and arrived quickly.
All Vkool Limited reviews
Further to my last review, Please note that I have as yet not received my charger which was ordered in October, they now inform me that I have to wait until 27th December, they will not issue a refund. tried to get through to On Buy through the sellers portal but it has been blocked, please beware this this may be a scam and there is no way to get through to On Buy as they also seem to shirk their responsibility.
I will now put this down to experience, I wont be using On Buy again.
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