VOUNOT

VOUNOT is committed to providing each customer with the highest standard of customer service.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

shanghai xin shi mao yi you xian gong si

11zhuang 217shi, Caoanlu 4671hao, Shanghai, Jiadingqu, 201804, China, CN

91310114324527052K

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For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

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Detailed information about your consumer rights can be found in our Customer Terms.

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How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund