Featured reviews from VOX HOMESHOP
By J. Weeden
5/5Delivery was delayed by 2 days, but did arrive safely
By A. Cefan
5/5Excellent!
By N. Pereira
5/5Goodbproduct bit took long to arrive
By C. Musariri
5/5Effort was made to ensure the package arrived safely, in a big brown box with en... Read more
By R. Hale
5/5Fast service - Good Delivery - Hassle free Shopping Experience - Great Seller! !... Read more
By M. Tworek
5/5Good seller. They sent it on time and it came well packaged so nothing was broke... Read more
By L. Flanagan
5/5Delivered promptly and packaged well, so no damage. All in good condition.
By K. Cox
5/5Quick delivery, fantastic value for money. Very impressed.
By T. Bourgaise
5/5The sellers service was good and was packaged well
By S. Bennett
4/5Delivered on time , packaging was useless but amazingly items arrived ok.
About
VOX HOMESHOP is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
VOX HOMESHOP LIMITED
Address
UNIT 16-16A MORNINGTON ROAD, UNIT 16-16A MORNINGTON ROAD, SMETHWICK, West Midlands, B66 2JE, United Kingdom, GB
VAT Number
GB448410105
Company Number
15048234
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund