Willow & Avon

We are an independent family run business supply a wide range of home and giftware. The business started in 2015 and we are based in the lovely Cheshire countryside. We have steadily grown the business to now stock over 2000 products. Our aim is to offer outstanding customer service along with a range of distinctive and unique products that have been designed and sourced with you in mind. We refresh our product lines regularly and go from traditional to modern, so whether you are looking for accessories & lighting for your home or garden, we have a lovely range of original products that we are sure will fit the bill, at a reasonable price.

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

Tamsyn Lea t/a Willow & Avon

Stockton Bank, Willeymoor Lane, Tushingham, Cheshire, SY13 4QN, United Kingdom, GB

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund