Willows Direct

Willows Direct is dedicated to providing you with excellent customer service. Willows Direct has been verified by OnBuy so you can shop with confidence. We are a family run business based in West Yorkshire of England. Our business was started with the ethos of supplying quality cushion products at affordable prices. From hard work, dedication and sticking to our core values, our business has grown and evolved as the years have gone by. After having great customer feedback and a constant call to supply more products, we have branched out and moved on from just supplying cushion inners to designing and making our own range of products. We are now considered one of the top names when it comes to making bespoke cushion products, and are proud to be able to offer retail and trade customers alike some of the best cushion products within the industry

This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.

willows Direct Ltd

34 Woodside Avenue , Bradford, Bradford, BINGLEY, BD16 1RB, United Kingdom, GB

GB364097187

11150564

Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.

For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.

To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.

Detailed information about your consumer rights can be found in our Customer Terms.

All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!

How does it work?

If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!

On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.

You can make a claim if:

• Your order doesn't arrive
• Your order isn't as described
• Your order arrived damaged or faulty
• There's an issue with your refund