Winning Moves

Address: 7 Praed Street, London, London, W2 1NJ,
VAT Number: GB815282829
Company Number: 3527331

Winning Moves Details

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Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

Country Estimated Delivery Delivery Cost
United Kingdom
Mainland UK 3 - 5 days Free
Argyll and Bute with Loch Lomond and Inner Hebrides 3 - 5 days Free
Channel Islands: Guernsey 3 - 5 days Free
Channel Islands: Jersey 3 - 5 days Free
Firth of Clyde Islands 3 - 5 days Free
Isle of Man 3 - 5 days Free
Isle of Wight 3 - 5 days Free
Isles of Scilly 3 - 5 days Free
Northern Ireland 3 - 5 days Free
Orkney Islands 3 - 5 days Free
Outer Hebrides 3 - 5 days Free
Scottish Highlands and Isle of Skye 3 - 5 days Free
Shetland Islands 3 - 5 days Free
Returns And Terms

We believe that you will be delighted with your Products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these Terms do not affect your statutory rights.


We will attend to all return requests as soon as practically possible.


Please note that returns are not able to be accepted in person at our registered office address.


Nothing in this agreement will affect your statutory rights.



30 DAY MONEY BACK GUARANTEE


Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with a Product when you receive it or if you simply change your mind please return it to us within 30 days from the date of despatch of your order, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund to you the price paid for that Product.


We will pay the refund using the same method of payment as you used to purchase the Product. Payment will be made within 14 days, once we have inspected the returned Product and are satisfied that it has been returned to us in 'new' condition.


You will only have to pay for the return postage of the Products. Please obtain proof of postage when returning items.



STATUTORY COOLING OFF RIGHTS


You have the right to cancel a contract with us within 14 days of receiving your item(s), without giving any reason. However, our policy is to allow you 30 days to do this. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier indicated by you acquires physical possession of the Product.


To exercise the right to cancel, see our returns process below.


If you cancel an order, we will repay to you the price of the order, (including the costs of basic delivery for EU customers as UK addresses already receive ‘Free UK Shipping’). Please note that any supplementary costs arising from you choosing a type of delivery other than the least expensive type of standard delivery offered by us will not be refunded. (Original premium shipping charges will be refunded only in case of error on our part).


If you cancel only part of an order, we will repay to you that part of the price which relates to the returned Products.


We may make a deduction from the amount due to you which reflects the loss in value of any Products supplied if the loss is the result of unnecessary handling or damage caused by you.


We will make the repayment without undue delay and not later than:


14 days after the day we receive back from you any Products supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the Products.


We will repay (in pounds sterling) the price of the returned Products using the same means of payment as you used to pay for the order, unless you and we have expressly agreed otherwise. You will not incur any fees as a result of the repayment.


At our request we (or our nominated courier service) may collect the Products from you. Otherwise you shall send back the Products or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the Products on or before the expiry of the 30 day period.


You will be able to return the products free of charge in the UK and up to a maximum cost of £7 per kilo from outside the UK, if the Products are faulty or damaged in transit.


As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.



RETURNS PROCESS


To exercise the right to cancel or the 30 day money back guarantee, please notify us using the following details:


Email: orders@winningmoves.co.uk
Phone: +44 (0)1706 558539 during office hours (9am-5.30pm, Monday to Friday)
By Post: Winning Moves UK Ltd, PO Box 687, Rochdale OL16 9LJ


If, after placing your order you decide to cancel it, please telephone us immediately, no later than 1pm on the same day. This will allow us to stop the item from being shipped and for your refund to be processed immediately.


Please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail 2nd Class Recorded Delivery) and return to:


Returns
Winning Moves UK Ltd
PO Box 687
Rochdale
Lancashire
OL16 9LJ


You will be responsible for the returned Products until they reach us, you should therefore retain your proof of postage.

Returns Address: PO Box 687, Rochdale, Lancashire, OL16 9LJ,

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