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Winning Moves

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Winning Moves is a games company. We make games, sell games and play games; international family favourite games like Top Trumps, Monopoly, Cluedo, Risk, Connect 4, Pass The Pigs and many many more.

Winning Moves was founded in 1997 and has its international HQ “The Hub” in Paddington, London. We now also have offices in France, Germany, Spain, Poland, Italy, India & Australia and our games are sold around the world.

Top Trumps is fondly remembered from its original heyday in the playgrounds of the 1970s and 1980s. Now, thanks to our team of Top Trumps specialists, the game is not only loved by nostalgic mums and dads but also children of all ages as their favourite subjects are brought to life! Everything from big brands including the likes of Avengers & Star Wars to our classic editions such as Dinosaurs & Baby Animals have been given the TT Treatment.

In 2016, we launched two new games in the Top Trumps family - Match and Quiz! Match 5 in a row of your favourite Disney Princess characters with the Crazy Cube Game or test your knowledge on Sports or Animals to determine who is the true Quiz champion really is!

We are the proud producers of city, football and specialist editions of the board game Monopoly and Cluedo, with some of Europe's biggest and best locations finding their home in the classic games - not to mention football giants like Liverpool, Barcelona & Real Madrid and even very special editions like Game of Thrones and Harry Potter!

We are fast and fun; always on the lookout for the next hot topic or location to bring to life with the World’s Best Board and Card Games.

The games of Winning Moves are known and loved around the world. Monopoly is sold in 111 countries. Top Trumps has fan groups from Johannesburg to Auckland. Cluedo has been played from Madrid to Miami. We work with internationally recognised entertainment brands and have strategic licensor partners across the world including: Hasbro, Disney, Warner Brothers, Mattel, Nickelodeon, FC Barcelona and many more.

Delivery

Please note, these are the seller's default delivery options. Additional charges and handling times may apply to specific products.

Standard Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK3 - 5 daysFree
Northern Ireland3 - 5 daysFree
Outer Hebrides3 - 5 daysFree
Isle of Man3 - 5 daysFree
Scottish Highlands and Isle of Skye3 - 5 daysFree
Orkney Islands3 - 5 daysFree
Shetland Islands3 - 5 daysFree
Firth of Clyde Islands3 - 5 daysFree
Argyll and Bute with Loch Lomond and Inner Hebrides3 - 5 daysFree
Isle of Wight3 - 5 daysFree
Isles of Scilly3 - 5 daysFree
Channel Islands: Jersey3 - 5 daysFree
Channel Islands: Guernsey3 - 5 daysFree

Priority Delivery

CountryEstimated DeliveryDelivery Cost
United Kingdom
Mainland UK1 day£6.00

Returns & terms

Legal Name: Winning Moves UK Ltd

Address: 7 Praed Street, London, London, W2 1NJ, United Kingdom, GB

Company Number: 3527331

Returns:

We believe that you will be delighted with your Products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these Terms do not affect your statutory rights.

We will attend to all return requests as soon as practically possible.

Please note that returns are not able to be accepted in person at our registered office address.

Nothing in this agreement will affect your statutory rights.


30 DAY MONEY BACK GUARANTEE

Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with a Product when you receive it or if you simply change your mind please return it to us within 30 days from the date of despatch of your order, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund to you the price paid for that Product.

We will pay the refund using the same method of payment as you used to purchase the Product. Payment will be made within 14 days, once we have inspected the returned Product and are satisfied that it has been returned to us in 'new' condition.

You will only have to pay for the return postage of the Products. Please obtain proof of postage when returning items.


STATUTORY COOLING OFF RIGHTS

You have the right to cancel a contract with us within 14 days of receiving your item(s), without giving any reason. However, our policy is to allow you 30 days to do this. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier indicated by you acquires physical possession of the Product.

To exercise the right to cancel, see our returns process below.

If you cancel an order, we will repay to you the price of the order, (including the costs of basic delivery for EU customers as UK addresses already receive ‘Free UK Shipping’). Please note that any supplementary costs arising from you choosing a type of delivery other than the least expensive type of standard delivery offered by us will not be refunded. (Original premium shipping charges will be refunded only in case of error on our part).

If you cancel only part of an order, we will repay to you that part of the price which relates to the returned Products.

We may make a deduction from the amount due to you which reflects the loss in value of any Products supplied if the loss is the result of unnecessary handling or damage caused by you.

We will make the repayment without undue delay and not later than:

14 days after the day we receive back from you any Products supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the Products.

We will repay (in pounds sterling) the price of the returned Products using the same means of payment as you used to pay for the order, unless you and we have expressly agreed otherwise. You will not incur any fees as a result of the repayment.

At our request we (or our nominated courier service) may collect the Products from you. Otherwise you shall send back the Products or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the Products on or before the expiry of the 30 day period.

You will be able to return the products free of charge in the UK and up to a maximum cost of £7 per kilo from outside the UK, if the Products are faulty or damaged in transit.

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.


RETURNS PROCESS

To exercise the right to cancel or the 30 day money back guarantee, please notify us using the following details:

Email: [email protected]
Phone: +44 (0)1706 558539 during office hours (9am-5.30pm, Monday to Friday)
By Post: Winning Moves UK Ltd, PO Box 687, Rochdale OL16 9LJ

If, after placing your order you decide to cancel it, please telephone us immediately, no later than 1pm on the same day. This will allow us to stop the item from being shipped and for your refund to be processed immediately.

Please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail 2nd Class Recorded Delivery) and return to:

Returns
Winning Moves UK Ltd
PO Box 687
Rochdale
Lancashire
OL16 9LJ

You will be responsible for the returned Products until they reach us, you should therefore retain your proof of postage.

Returns Address: PO Box 687, Rochdale, Lancashire, OL16 9LJ, United Kingdom, GB

Winning Moves reviews

See all
9.2/10
5 Star
9
4 Star
1
3 Star
0
2 Star
0
1 Star
0

By E. Anten

5/5

Very Happy with my purchase , it was packed well and delivered on time stated. Definitely recommend this seller

By m. eze

5/5

great

By D. Hayman

4/5

no problems

By W. Norman

5/5

The service is first class - we stupidly ordered the normal monopoly as well and thought we'd been sent the wrong thing. The seller immediately offered to take... Read more

By K. Stace

5/5

Fantastic. I think they arrived on time, they came in perfect shape. I would definitely order from this seller, again. It was my first time buying something iff... Read more

By C. Cavanagh

5/5

Very happy with the service provided.

By N. Rosenzweig

5/5

Great seller, fast shipping.

By J. Wilson

5/5

Excellent service great product and delivered quickly. Will use again

By s. woodmore

5/5

Excellent thank you

Winning Moves reviews

9.2/10
5 Star
9
4 Star
1
3 Star
0
2 Star
0
1 Star
0
10 reviews
By E. Anten on 06/09/2022
5/5
00
Delivered on time
Items as described
Very Happy with my purchase , it was packed well and delivered on time stated. Definitely recommend this seller
Was this review useful?
By m. eze on 10/11/2021
5/5
00
Delivered on time
Items as described
great
Was this review useful?
By D. Hayman on 16/10/2021
4/5
00
Delivered on time
Items as described
no problems
Was this review useful?
By W. Norman on 24/12/2020
5/5
00
Delivered on time
Items as described
The service is first class - we stupidly ordered the normal monopoly as well and thought we'd been sent the wrong thing. The seller immediately offered to take a return and send out a new game, very promptly and apologetically.
Of course it was our own stupid error, but nice to be treated so courteousely.
Very happy all round!
Was this review useful?
By K. Stace on 14/12/2020
5/5
00
Delivered on time
Items as described
Fantastic. I think they arrived on time, they came in perfect shape. I would definitely order from this seller, again. It was my first time buying something iff of this website and it was a great experience.
Was this review useful?
By C. Cavanagh on 28/11/2020
5/5
00
Delivered on time
Items as described
Very happy with the service provided.
Was this review useful?
By N. Rosenzweig on 29/07/2020
5/5
00
Delivered on time
Items as described
Great seller, fast shipping.
Was this review useful?
By J. Wilson on 11/05/2020
5/5
00
Delivered on time
Items as described
Excellent service great product and delivered quickly. Will use again
Was this review useful?
By s. woodmore on 27/12/2018
5/5
00
Delivered on time
Items as described
Arsenal Monopoly - Excellent thank you
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By M. Taylor on 07/11/2018
5/5
00
Delivered on time
Items as described
Perfect service - Top marks for packaging, product, delivery and service. Thanks
Was this review useful?
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