xiaoyanshop
About
xiaoyanshop is dedicated to providing you with excellent customer service.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
Hangzhou Yanxi Import and Export Trading Co., LTD
Address
yuhangquyuhangjiedao, fengxinlu380hao2zhuang2333shi, hangzhoushi, 31000, China, CN
VAT Number
GB476384256
Company Number
91330110MACTRTJK63
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund
Popular Categories
Featured reviews from xiaoyanshop
By S. Thomas
5/5To be fair, not much interaction, but very impressed, with the regular updates and tracking information!
By D. Cottrell
5/5My bag was delivered,on the time scale between dates given
By I. Sandu
5/5The seller was excellent.
By T. Evans
5/5Excellent
By T. Payne
5/5The seller's service was excellent, beautifully packaged and delivered on time..
By T. Tree
4/5Good and delivered promptly.
All xiaoyanshop reviews
I complained to the seller and received polite replies but they reflected at best a certain naivity and at worst delaying tactics. They couldn't explain what had happened to them and eventually gave me a full refund. It left me wondering whether this whole thing was some kind of scam or just poor communication. After a month or so I was back to square one.