Featured reviews from YES Online Ltd
By I. Mitchell
5/5Excellent service delivered before due date good quality
By A. Wright
5/5No contact with seller
By M. Young
5/5Item arrived faster than I thought it would. Seller updated with tracking (alway... Read more
By B. Law
5/5Great communication
By J. Cullen
5/5Fast delivery
By J. Horrod
5/5Great price - excellent delivery time and well packaged to ensure no damage. ... Read more
By M. Woods
5/5Well packed and protected
By M. Nash
5/5Really nice good delivery and on time
By M. Nash
5/5Really nice good delivery and on time
By K. Allan
5/5No
About
Our mission at YES Online is to provide you with the highest quality products at the most competitive prices available. We stock thousands of products ranging from home and kitchen to pet, baby and wallpaper and DIY to name a few. We recognise in today’s online retail world that the customer is key and we strive to deliver the highest possible customer service possible whilst making your experience shopping with YES one that you will want to have over and over again. Please feel free to contact us at any time and one of our specialist customer service team will be happy to answer your questions.
This seller has represented that it will comply with all applicable laws, including offering only products and services that comply with OnBuy's policies and the applicable rules of EU law.
Legal Name
YES ONLINE LTD
Address
Unit 2D Cowm Top Business Park, Cowm Top Lane, Rochdale, Lancashire, OL112QA, United Kingdom, GB
Company Number
07044965
*Please note: Business addresses are provided for information purposes only and are not for returns. To find out more about Returns & Exchanges, click here.
Returns and exchanges
Had a change of mind? No worries! Almost all purchases on OnBuy are covered by a 30-day return policy as standard.
For help with an order, you'll need to get in touch with the seller you ordered from directly. To do this, simply log into your OnBuy account, click 'View Orders', find the product and select 'Contact Seller'.
Refunds
To return an item and request a refund, please follow the steps found in the Returns & Exchanges section of our Help & Support Centre.
Detailed information about your consumer rights can be found in our Customer Terms.
OnBuy Protection
All eligible items are automatically covered by OnBuy Protection for up to 180 days after purchase - no matter how you paid. No catches. No hidden costs. Just our way of letting you know you're in safe hands when you shop with us!
How does it work?
If there's a problem with your order, the first thing to do is get in touch with the seller that you ordered from. This is the quickest and easiest way to get the help you need!
On the rare occasion that the seller can't or doesn't resolve the issue, that's when OnBuy Protection steps in.
You can make a claim if:
- Your order doesn't arrive
- Your order isn't as described
- Your order arrived damaged or faulty
- There's an issue with your refund